FAQ's


Where is Blades USA and how to get there

Situated conveniently in the heart of Austin and on the University of Texas campus. The center offers views of the University's Tower, the State Capitol and serene central courtyard. 


All major domestic airlines serve the nearby Austin-Bergstrom International Airport, with non-stop service to destinations throughout the United States and Mexico. Most major car rental firms operate within the airport, as well as taxis, limousines and an airport shuttle service.


Taxis wait at the hotel's cab stand to provide transportation around town. Additionally, the guest services staff is very efficient in arranging private ground transport with the most professional livery services in the region.

For further details on travelling to our venue, please click here.

Can I transfer my place to someone else?

Substitute delegates are welcome at no extra charge. Please notify us by sending an email to [email protected] with the full contact details (name, job title, email, dietary/accessibility requirements) of the new attendee.

Can I cancel my booking?

Cancellation of registrations must be received in writing to [email protected].

Cancellations received will be refunded at the following rates:

  • 30 days and more prior the event date: full fee refunded less a £45 administration fee

  • 29 days and less prior to the event: we regret that no refund can be made.

Any cancellations that still have payment outstanding will be liable for either the administration fee, 50% of the registration fee or the full registration fee, depending on the date and time of the cancellation.

Substitute delegates are welcome at no extra charge but we require you to advise us of any substitutions (including full contact details, dietary and accessibility requirements, no later than Monday 12th January, 2026).

Are one day tickets available to purchase?

One day tickets are not available for this event.

When will I receive joining instructions for the event?

You will receive joining instructions one week prior to the event. If you have not received this information, please email [email protected] with your booking reference number.

When will I receive my conference badge?

Upon arrival please head towards the registration desk where you will be provided with a badge. Please ensure that you wear your badge at all times. 

In the event that you lose your badge, a replacement must be obtained at registration. In addition, some of the exhibiting companies may ask to scan your badge. 


Please be aware that by doing this you will be providing your basic contact details; akin to handing them a business card.

Is there a cloakroom at the venue?

There will be a complimentary cloakroom for small bags and coats.

How do I book accommodation

You can book accommodation at the AT&T Hotel & Conference Center with a discount code which gives you 16% off the prevailing rate at the time you book.

Book Here

Are lunch and refreshments included in the registration fee?

Hot and cold refreshments will be available in the networking area throughout the day. This is included in the ticket price. If you have indicated any allergies or dietary requirements when registering, these will be provided to the venue.

Is WI-FI available?

Complimentary WI-FI will be available for general web browsing and email throughout the event.

What is the dress code?

The dress code for the conference is smart casual and comfortable shoes are recommended.

Will there be photography at the event?

There will be photography and/or video production taking place during the conference and the resulting images may be used for promotional purposes on-line and/or in printed materials.

How can I get involved as a sponsor?

To find out how to become a sponsor or exhibitor and to hear about our customised packages which offer you a full range of promotional opportunities, please contact [email protected]

How can I get involved as a speaker?

For more information on speaking opportunities please contact [email protected]

IMPORTANT INFORMATION


Emergency and First Aid

In the event of an emergency please contact a member of staff from Haymarket or AT&T, who are located on all levels and at the registration desk on the ground floor.

In the event of a fire alarm, please leave your belongings and exit via the clearly marked emergency exits, where stewards will guide you to the meeting point. Do not use the lifts.

Accessibility

The Business Design Centre is a fully DDA compliant venue and has a resource available on their website outlining accessibility both inside and outside the venue, including details for car parking, elevator access, accessible bathrooms, assistance dogs and further accessibility details.

If you do have any further questions about the accessibility of EVENT NAME or if there’s anything we may be able to arrange to ensure all participants get the most out of the event, please do contact us at [email protected]

Sustainability

As of July 2023, the organisers of Blades USA, Haymarket Media Group, have been awarded ISO 20121 for its Sustainable Event Management System. Check out here the positive changes we introduced.

Events Code of Conduct

Haymarket Media Group, the organisers of Blades USA, are committed to ensuring our events provide a positive and enjoyable experience for everyone present. All attendees are expected to adhere to our Events Code of Conduct to ensure a safe, respectful and inclusive environment for everyone attending Performance Marketing Unlocked.